Complaints Procedure

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.

You may contact us regarding these concerns by mailing a letter to Real Credit Repairers PO Box 574 Coomera, Q, 4209, or via email to complaints@realcreditrepairers.com.au or by phone to 07 310 61630. Please allow 30 days for any complaint handling process to be resolved.

Taking it Further

In the event you are unhappy with our response, you may lodge a formal complaint with the Australian Financial Complaints Authority (AFCA) by following their process which can be found here.

AFCA has been recognised by the Australian Information Commissioner as an external dispute resolution (EDR) scheme under s 35A of the Act.

Our AFCA member number is 82685

In Australia – The Office of the Australian Information Commissioner by calling them at 1300 363 992, online at www.oaic.gov.au or writing to the Office of the Australian Information Commissioner (“OAIC”), GPO Box 5218 Sydney NSW 2001.